Cancellation & Refund Policy

FALLS REGENCY believes in helping its customers as far as possible and therefore has a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, cancellation requests may not be entertained if the orders have already been communicated to vendors or merchants and the shipping process has been initiated.
• FALLS REGENCY does not accept cancellation requests for perishable items such as flowers, eatables, etc. However, refund or replacement may be provided if the customer establishes that the quality of the delivered product is not satisfactory.
• In case of receipt of damaged or defective items, customers are requested to report the issue to our Customer Service team. Such requests will be entertained only after the merchant has verified and confirmed the issue at their end. This must be reported within 2 days of receiving the product.
• If the product received is not as shown on the website or does not meet your expectations, you must inform our Customer Service team within 2 days of receipt. After reviewing the complaint, the Customer Service Team will take an appropriate decision.
• For products that come with a manufacturer’s warranty, customers are requested to contact the manufacturer directly regarding any issues.
• In case any refunds are approved by FALLS REGENCY, the refund will be processed within 9–15 days to the original payment method of the customer.

For Support or Assistance

For any booking-related queries, changes, cancellations or support, please contact our team:

Phone: +91 82200 22203
Email: info@fallsregency.com

Our support team is available to assist you with all hotel-related enquiries.